Getting Help

Where to ask

Use the official Storm SMP Discord or the support channel currently designated by the staff team. Verify community links through Storm SMP's official website or server announcements; do not trust random direct messages claiming to be staff.

Include useful details

A clear support request should include:

• Your Minecraft edition (Java or Bedrock).
• Your Minecraft version.
• The exact error message, copied as text if possible.
• When the issue started and whether it happens every time.
• What you tried already.
• A screenshot with private information hidden, if it helps explain the problem.

Example report

Issue: I cannot connect to the server.

Edition/version: Java Edition, version shown in the current launcher.

Error: [paste the exact error here]

Tried: Restarted Minecraft and checked the server announcement.

Started: Approximately [time and timezone].

Keep your account safe

Never include passwords, recovery codes, session tokens, payment details, or private personal information in a support ticket. Staff should not ask you to install unknown remote-access software or share your account credentials.

Be patient and respectful. Avoid opening duplicate tickets for the same issue unless staff asks you to do so.